Refund policy

Nona Vanilla Refund Policy

We handle returns on a case-by-case basis with the ultimate goal of customer satisfaction. We stand behind our goods and services and want our customers to be happy with them. Our philosophy is to treat our customers fairly and reasonably, and we will always do our best to take care of you.

14-Day Return Policy

We have a 14-day return policy, which means we accept returns for items shipped within 14 days of their documented arrival date (as documented by the mail carrier).

To be eligible for a return, your item must be in the same condition that you received it:

  • Unsealed
  • Undamaged
  • In its original packaging
  • You will also need the receipt or proof of purchase.

Please Note on Shipping Costs:

  • Original shipping costs are non-refundable.
  • The customer is responsible for return shipping costs.

How to Initiate a Return

To start a return, please contact us at info@nonavanilla.com.

Returns must be shipped to:

Nona Vanilla Mortelakker 5, 5625WD Eindhoven, The Netherlands

Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@nonavanilla.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Eligible Items

Unfortunately, we cannot accept returns on sale items.

Items returned to us that do not meet the above criteria or fall outside the 14-day return window will only be eligible for a partial refund or store credit. If you are unsure if your return qualifies for a full refund, or if you have any other questions, please do not hesitate to contact us at info@nonavanilla.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days of receipt. Please remember it can take some time for your bank or credit card company to process and post the refund.

For any return questions, you can always contact us at info@nonavanilla.com.